We are unable to take back any returns due to COVID-19. If there is an issue on our end, we will work with you to figure out the best solution.
Refunds will be taken case by case. If you request a refund you will only be refunded 50% of your order excluding the shipping fee (If order has shipped). Please read descriptions for treats and/or contact us regarding any health conditions you may have prior to placing order as a full refund will not be made.
You may cancel your order within 24 hours to receive a full refund. If you reach out after our 24 hour mark you will be refunded 50% of your order excluding shipping if your order has been shipped.If your order has not been shipped yet we will try our best to cancel your order. We understand mistakes happen but please be considerate of our time. As we try to ship out orders as efficient as possible.Always contact us with any questions at firstname.lastname@example.org